The Cloud Firm ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to all personal information we collect through our website (www.thecloudfirm.com.au), our services, and our business operations.
By using our website or engaging our services, you consent to the collection and use of your information as described in this policy.
Information We Collect
We collect personal information that is reasonably necessary for our business functions and activities.
Information You Provide Directly
Contact Information:
- Name
- Email address
- Phone number
- Organisation name
- Job title or role
Inquiry Information:
- Information you provide when contacting us
- Details about your organisation and requirements
- Questions or feedback you submit
Engagement Information:
- Contract and agreement details
- Project-related information
- Payment and billing information
- Communications during engagements
Information Collected Automatically
Website Usage Information:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Date and time of visits
Information From Third Parties
We may receive information about you from:
- Referrals from other clients or contacts
- Publicly available sources (e.g., LinkedIn, company websites)
- Microsoft Partner programs (in relation to joint engagements)
How We Use Your Information
We use your personal information for legitimate business purposes related to providing our services.
Primary Uses
- Responding to Inquiries: To respond to your questions, requests, or expressions of interest in our services.
- Providing Services: To deliver consulting services, including project delivery, advisory, assessments, and managed services.
- Communication: To communicate with you about our services, your projects, and relevant updates.
- Administration: To manage contracts, process payments, and maintain business records.
- Improvement: To improve our website, services, and client experience.
Secondary Uses
- Marketing (with consent): To send you information about our services that may be relevant to your organisation. You can opt out at any time.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure.
Security Measures
Technical Measures:
- Encryption of data in transit (HTTPS/TLS)
- Secure cloud infrastructure (Microsoft Azure)
- Access controls and authentication
- Regular security updates and patches
Organisational Measures:
- Limited access to personal information (need-to-know basis)
- Staff awareness of privacy obligations
- Secure disposal of information when no longer needed
- Incident response procedures
Data Breach Response
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals as soon as practicable and notify the Office of the Australian Information Commissioner (OAIC) as required.
How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes described in this policy.
- Inquiry Information: Retained for up to 2 years after last contact, unless you become a client.
- Client Information: Retained for 7 years after the end of our engagement, to meet legal and business requirements.
- Website Usage Data: Aggregated and anonymised data may be retained indefinitely. Identifiable data is retained for up to 2 years.
- Marketing Preferences: Retained until you withdraw consent or request deletion.
When information is no longer required, we will securely delete or de-identify it.
Your Rights
You have rights regarding your personal information under the Australian Privacy Principles.
Access
You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe.
Correction
If you believe the information we hold about you is inaccurate, incomplete, or out of date, you can request that we correct it.
Complaints
If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us. We will investigate and respond within 30 days.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
Opt-Out
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
Requests
To exercise any of these rights, contact us at:
- Email: privacy@thecloudfirm.com.au
- Phone: +61 410 141 848
Third-Party Websites
Our website may contain links to third-party websites (e.g., Microsoft, LinkedIn). We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
International Data Transfers
Your information may be transferred to, and processed in, countries other than Australia. This may occur when we use service providers located overseas (e.g., cloud hosting in other regions).
When we transfer information overseas, we take reasonable steps to ensure the recipient handles your information in accordance with the Australian Privacy Principles.
Primary overseas locations:
- United States (Microsoft Azure, certain service providers)
- European Union (some service providers)
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last Updated" date.
For significant changes, we will take reasonable steps to notify you (e.g., by email or website notice).
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us.
Privacy Contact:
- Email: privacy@thecloudfirm.com.au
General Contact:
- Email: support@thecloudfirm.com.au
- Phone: +61 410 141 848
We aim to respond to privacy inquiries within 14 days.
Questions About Privacy?
Contact us if you have any questions about how we handle your information.